At the heart of every thriving business is quality customer care service. ‘Ninchat’ is a new customer service platform that helps you do that effectively. It’s a secure, multi-channel customer service platform that helps businesses of all types & sizes whether small-scale or large enterprises to connect with their customers effectively.
NINCHAT makes it possible to offer “quality assistance” to your customers whenever they need it through 1-1 chat, audio & video chat, file attachments, among other flexible customer communication tools. This allows for instant problem solving & is also useful for rating customer satisfaction. Rather than have your customers wait for a mail that may never come, NINCHAT makes it possible for you to offer help to them right away.
NINCHAT helps businesses of every kind to be able to provide multi-channel customer- support by embedding it on their Website, mobile apps & even on their Facebook page. It can also be easily integrated into existing contact centers & CRM systems which further fosters ease of use & effectiveness.
This new customer service platform can also serve as a communication tool for teams within your business. You can create group chats, or use the platform to private chat between teams for effective communication & transfer of information which promotes efficiency. NINCHAT is also protected by the latest encryption technology which ensures that every communication & data stored on the platform are protected at all times.
With NINCHAT, you also benefit from powerful administrative tools & useful statistics such as customer activity & ratings, chat transcripts, waiting times & so on that are needed for better decision making which you can export anytime you want.
– This is a startup profile based on publicly available material & not a review –
Image Credit: NINCHAT
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