eBay has rolled out an innovative feature utilizing generative AI, designed to autonomously populate item descriptions for sellers.
The introduction of this feature has garnered enthusiastic feedback and has been extended to all eBay app users in the United States. Approximately 30% of US-based sellers utilizing the app have experimented with this functionality, and an impressive 95% of those who tested it have opted to employ AI-generated descriptions. Customer satisfaction rates for this feature have exceeded 80%, marking it as a successful addition to recent feature releases.
Over the years, eBay has steadily integrated diverse AI forms into its technology framework, encompassing machine learning, deep learning, and computer vision. The company’s overarching goal is to furnish buyers with more comprehensive and precise listings, while simultaneously simplifying and expediting the listing process for sellers. The implementation of AI technology empowers eBay to achieve both objectives concurrently.
The latest iteration of eBay’s remarkable listing tool harnesses image recognition technology. Sellers can capture or upload a photo via the eBay app, and the AI system will automatically craft titles, descriptions, and additional item details based on the image. This encompasses information such as the product’s release date, category, sub-category, and even recommendations for listing price and shipping costs. Presently, this feature is exclusively accessible on the iOS version of the eBay app.
In summary, eBay is leveraging the power of AI technology to elevate the listing experience for both sellers and buyers. The incorporation of AI-generated descriptions and image recognition tools enriches listings with more intricate and informative content, all while streamlining the selling process.
