Rheo is a customer service automation software with a human touch. The Rheo bot claims to help boost business, improve customer engagement & boost customer service by harnessing a combination of machines & human power.
Rheo offers powerful chatbots, “live” chat & analytic services which are proven to help reduce business running costs while growing revenue.
The Rheo bot can be set up on all digital channels to respond to queries while capturing customer interests every hour of the day. This helps to turn your digital platforms to a lead generation machine, whether you are Online or not. The chatbots use Natural Language Processors to understand & respond to queries & create sales leads which are recorded on the dashboard.
The unique advantage of the Rheo chat ecosystem is the fact that human agents can easily take over an ongoing conversation at any time. Rheo chatbot also offers multilingual support which helps to achieve deeper connections.
Rheo helps to improve the quality of customer service offered by businesses. Tickets are generated automatically & the system notifies agents & users immediately. The Rheo ecosystem can also be integrated to monitor emails. Rheo can read emails to understand customer complaints & generate related tickets. The Rheo complaint tracker is quite effective as well. This helps to monitor the process of complaint resolution from the start to the end.
The entire system can be made even more effective for both customers & support staff thanks to helpful add-ons. These help to capture & manage customer reviews, store chat history, auto-emailing function among other uses. The Rheo chat system is pre-trained for a variety of industries including travel, e-commerce, hotel reservation services among others.
Rheo offers a flexible pricing plan. You can signup for free & pay more as your business grows bigger. The essential package is suitable for businesses that take less than 500 bot conversations per month with up to 10 leads generated monthly. This package is completely free. There are other paid plans, too.
Image credit: Rheo
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