AI makes this “live” chat smart – Bot

For forward-thinking businesses focused on offering top-notch customer support & engagement, “live” chat forms an integral part of the strategy.

Designed with AI-infused technology, WhosOn offers one of the smartest AI live chat that includes advanced analytics, spanning bots, & conversational automation. The configuration of the services is designed to suit your business operation. For example, hosting flexibility, project flexibility, & API flexibility are a few ways the platform provides support for business owners.

The latest version of WhosOn, version 19, offers native integration with major chatbots frameworks like Amazon Lex, IBM Watson, Azure Bot Service, & Dialogflow. As a result, you can merge any of the AI tools with your existing live chat solution.

By allowing your chat data flow through an integrated ecosystem, WhosOn provides an omnichannel ecosystem that permits fast & informed responses in a seamless thread. To permit a real-time solution to chat challenges, WhosOn provides on-premises, HCI Cloud, or dedicated server deployment to achieve easy compliance for multi-site, multi-country, & multilingual enterprise scaling. A Twilio integration allows you to make a call from inside the chat client at the click of the button. This way, with a call option to call any telephone number that is detected, your agents can swap channel and record all the calls without losing focus.

It also offers tailored functionality that allows you to customize chat via API or commission work for the team. Not just this, you can safeguard chat data through data masking, intrusion prevention, encryption, & blend bots with your agents & technology stack.

WhosOn combines the function of artificial intelligence, chatbot, security, multi-platform, help desk, management, analytics, chat reporting & integration, & agent tools to provide a single package that gives you the all-new capacity to serve more customers using less human resources in less time.

Some of the tools that can prove helpful for your team include sentiment analysis algorithm, auto-text suggestion, real-time chat translation, & bot platform plug-ins. It also offers comprehensive chat reports, omnichannel chat-call transition, an inbuilt help desk suite, & live Web analytics & visitor tracking.

Image Credit: WhosOn