‘Lithium’, owner of the Klout service, has decided to pull the curtains down on May 25, 2018.
Lithium CEO Pete Hess said in a blog post that his company was “committed to providing you with the technology & services that will enable you to differentiate your customer experience. Our recent launch of Lithium Messaging is evidence of our focus on this mission. The Klout acquisition provided Lithium with valuable artificial intelligence (AI) and machine learning capabilities but Klout as a standalone service is not aligned with our long-term strategy.”
Our goal with these AI and machine learning investments is to improve our customer care capabilities across the board, whether that’s self-service, peer-to-peer, or direct-to-brand. In the near-term, for example, we will be looking to improve agent productivity within SMM and improve the overall user experience in Community through the application of AI, while we are also planning the launch of a new social impact scoring methodology based on Twitter.
Those having any questions about this announcement can write in to KloutQuestions@lithium.com.
