Approximately half of the world’s Online users are already connected to social network Facebook. Thus, this lot is presumed to be also reachable through the Facebook Messenger app. SEO company ‘Supple’ has now come out with this idea of marrying chat with Facebook Messenger & help people use the resultant chat widget to connect to customers who are on Facebook.
Every business knows that 1 of the best ways to ensure customer satisfaction is by keeping an open line of communication with your leads or potential customers. You can do this by giving your Website traffic a direct line to your employees to help discuss products, services & general company information through a chat widget. Supple provides you with the Facebook Messenger Website Chat widget at no cost.
With their Facebook Messenger Chat widget creator, it’s easier to link Facebook’s messaging system with a small pop-up on your Site. You just provide your ‘Live’ chat hours & additional contact email, & then these service providers automatically generate a fully-functional widget for your Site.
It has a lot of benefits. For instance, by it being free, it gives the customers a link to keep in touch with you in real time. It is also an advantage that Facebook Messenger app is the most popular mobile messaging app in countries like Australia & USA making it possible to reach a broad range of customers. Facebook Messenger Website Chat widget provides easy mobile use & functionality. Therefore, it can be used to answer customers’ pre-purchase questions, & to maximize customer satisfaction.
To use the Facebook Messenger Website Chat widget you follow these steps:
- Enter the Facebook Username of the account you want your visitors to use in contacting you.
- Set your Online hours & preferences. These are the days & times when visitors can contact you through the widget. When you’re offline, this widget will turn into an ‘Email Us’ button.
- Now, select where you want the widget to appear on your Site. It is advisable to take a look at your Site’s layout & check which corner would work best. However, the bottom-right is the most suitable place. That’s where the chat box sits on Facebook hence; people will catch on a bit quicker.
Supple is an award-winning digital marketing agency located in Melbourne & Macquarie Park, Sydney.
- This post is merely a startup profile based on publicly available information & not a review. -
Image Credit: Supple
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Chatwee is another live chat you can easily install on any website, that strongly resembles Facebook Messenger. Users can hold private conversations in separate tabs, much like in Messenger, as well as talk in the public lobby with everyone else that’s currently logged in to the chat. There’s plenty of customization and moderation options, and even a Free-forever plan if it suits you.