‘WhosOn’ is an Online ‘live’ chat tool that lets you track, engage & chat with your Website visitors while they browse. This service can save your business from sending 1000s of emails each year while contacting your customers. With the use of live chats outgrowing the use of phone calls for customer service, then this service could be the real deal.
WhosOn Live Chat provides your visitors with a chat button which they can use to engage with you in real time while exploring the Site. The chat button has also added a built-in video chat option allowing you to talk face to face with customers. In addition, your customers will be able to print, save & have their chat transcripts email to them. The WhosOn Live Chat software also has a chat focus feature that lets you overview all open & pending chats at a go. It also creates leads automatically in your CRM from live chats with customers. Therefore, an agent can see the previous history of a client.
Live Chat’s software provides an auto translate function. This means irrespective of their language, you can talk ‘live’ with a vast number of visitors around the world. With this, you can optimize live chats, especially on the customer decision stage. All this with the visitors not needing to change channels.
The service’s track feature lets you track & see visitor’s details including, their location, organization & IP address. By tracking this kind of info, you can deliver a better customer experience to your visitors. Therefore, WhosOn Live Chat will let you see new & returning visitors, engage with them & target industry specific visitors. You might as well use their geographical locations to improve productivity & ROI.
Do you want a detailed analysis of visits, new visitors, customers, charts & graphs? Well, this Live Chat provides you with daily summaries & monthly reports. Also, with over 32 triggers on the chat, it provides with site-entry alerts. This can help you analyze your most generative Webpages.
WhosOn uses ‘Proactive’ invites & ‘Dynamic’ invites. With the former, you can manually target a particular web visitor & engage them in a live chat using a personalized message. The Dynamic Invite will help you achieve a high customer interaction with even increasing your staff. Also, it will let you detect prospects/ VIP & send them personalized offers, hence increasing retention & conversion on your Site.
To try the WhosOn software, you will be required to input your domain name & you are ready to try the tool. The software was developed by Parker Software LTD located in Victoria Business Park, UK.
- This post is merely a startup profile based on publicly available information & not a review. -
Image Credit: Parker Software
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