This article was 1st published on our sister Site, The Internet Of All Things.
Seattle, Dec. 4, 2019: Amazon Web Services, Inc. (AWS), an Amazon.com company announced at AWS re:Invent event as many as five artificial intelligence (AI) services designed to put machine learning (ML) in the hands of more application developers and end users – with no machine learning experience required.
AWS said in a press release that it had introduced new services that use AI to allow more developers to apply ML to “create better end user experiences”, including new machine learning-powered enterprise search, code reviews and profiling, fraud detection, medical transcription, and human review of AI predictions. To learn more about AWS’s AI Services, visit https://aws.amazon.com/machine-learning/ai-services/.
In the past year, AWS has introduced several new fully managed AI Services like Amazon Personalize and Amazon Forecast that allow customers to benefit from the same personalisation and forecasting machine learning technology used by Amazon’s consumer business to power its award-winning customer experiences.
Amazon Kendra reinvents enterprise search with machine learning
Despite many attempts over many years, internal search remains a vexing problem for today’s enterprises, and most employees still frequently struggle to find the information they need, said AWS. Even with common Web-based search tools widely available, organisations still find internal search difficult because none of the available tools do a good job indexing across existing data silos, don’t provide natural language queries, and can’t deliver accurate results.
Amazon Kendra, said AWS, reinvents enterprise search by allowing employees to search across multiple silos of data using real questions (not just keywords) and deploys AI technology behind the scenes to deliver the precise answers they seek (instead of a random list of links). Employees can run their searches using natural language (keywords still work, but most users prefer natural language searches). As an example, an employee can ask a specific question like ‘when does the IT help desk open?’, and Amazon Kendra will give them a specific answer like ‘the IT help desk opens at 9:30 AM’, along with links back to the IT ticketing portal and other relevant Sites. Customers can use Amazon Kendra across their applications, portals, and wikis. To learn more about Amazon Kendra, visit http://aws.amazon.com/kendra.
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