Customer engagement keeps getting hot, hotter & hottest. Developers are coming up with newer, more innovative ways to engage with the customer, right from the initial getting-to-know-you dance, to order fulfilment & even beyond. It’s no longer enough just to drive the hits to your Website; meaningful real time engagement is the key to opening the locked doors to customer satisfaction & retention.
So, whatever you may think, having a person actually answering your questions when you are expressing interest in a product or service, makes a world of difference. In the tech world, this means a ‘Live Chat’ scenario. As customers come up with questions, a real person is walking them through the process. Adding this feature to your product is a smart move, & the developers at Bangalore, India based ‘Conversity’, are hoping you recognize that. So if you add this feature to your checkout, support or contact locations, you are making a strategic move.
The company has developed an in-app messaging library that allows you to integrate live chat functionality into your app. This SDK is lightweight (under 500kb nesting on Web sockets technology) & takes about 10 minutes to integrate with any app via a painless process, say the developers. The UI is customizable, so if you are fanatical about the colours used in your chat bubble, or, chat backgrounds, Conversity has you covered. Also, your customers needn’t explain their preferences. They can ‘Point, Shoot, Send’ them, thus ensuring a higher degree of satisfaction.
Conversity has more than 15 years of experience in customer support & product development, so their internship period is done. They are now in the real world, offering their expertise, as evidenced by: Conversity is designed to prevent shopping cart abandonment, reduce customer churn & take C-Sat to a new level.”
These are some of the app’s features:
- Unlimited users/conversations
- Email transcripts
- Data security (SSL)
- CRM integration
- Chat history
Sandeep Periwal & Amol Dongare, Co-founders of Conversity specify that the iOS version of the app will be available soon.
– This post is merely a startup profile based on publicly available information & not a review. –
Image Credit: Conversity