inbox

2016-04-29

With this product you can get in ‘Front’ of customer support

Customer support has traditionally been the province of ticket workflow apps like Zendesk or Remedy, but it also relies heavily on shared email mailboxes & chat apps. ‘Front’ acts as an improved email client that allows support personnel to share a support address & still have personalized conversations, assign messages to specialists, allow access to teammates’ Inboxes & automate workflows by setting rules.

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2015-10-28

Facebook Messenger ‘Other Inbox’ gone

Small change, big change? You decide. Social network Facebook has decided to roll out Message Requests for Messenger app. The aim, it said, was to make Messenger the place where you could find & privately connect with anyone you need to reach, but only be reached by the people you want to communicate with.

Reports: TechCrunch, The Next Web, Business Insider, The Verge

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