ServiceNow well-known digital workflow company has announced the “ServiceNow Messaging Service” to help organizations drive better service experiences from issue to resolution.
Leveraging the Twilio platform, ServiceNow Messaging Service will help organizations to purchase SMS & WhatsApp directly from ServiceNow, making it easier to quickly integrate popular messaging platforms with ServiceNow workflows. This, said the company, will give organizations another channel to engage with customers & employees, regardless of their location, & help quickly solve customer requests for a more seamless end‑to‑end experience.
ServiceNow Messaging Service will help organizations meet heightened customer expectations, enabling transparent, two‑way conversations between businesses & customers. Customers can find answers, get help, & request services through popular messaging services. With this new service, businesses can also resolve issues fast, leveraging the power of the Now Platform to unite the front, middle & back office with digital workflows, break down silos & automate processes across teams. ServiceNow Messaging Service also helps organizations respond to employees wherever they are, allowing them to get help & request services across departments – including IT & HR – via WhatsApp & SMS.
