Microsoft has just announced its next generation of AI product updates for its business applications portfolio, most notably the launch of its Microsoft Dynamics 365 Copilot.
This AI-powered assistance aims to reduce the number of mundane tasks employees must do, freeing them up to focus on the more creative aspects of their job. Dynamics 365 Copilot is a tool that works for sales, service, marketing, operations & supply chain roles, utilizing recent advancements in generative AI to automate tedious tasks.
Dynamics 365 Copilot can be seen in a few different areas of the Microsoft Dynamics 365 suite. For sales, AI helps sellers create email responses to customers & generate an email summary of a Teams meeting in Outlook. This can help sellers save up to 66% of their time spent dealing with emails, allowing them to focus on their customers.
In Customer Service, Dynamics 365 Copilot drafts contextual answers to customer queries, giving agents the knowledge they need to deliver exceptional customer care. For marketing, Copilot empowers marketers to simplify their workflow in data exploration, audience segmentation & Content creation. They can curate personalized customer segments by having a dialogue with their customer data platform.
Microsoft Dynamics 365 Copilot is an AI-powered assistant that can be seen throughout the Dynamics 365 suite. It reduces mundane tasks, allowing employees to focus on the more creative aspects of their job. It can save up to 66% of time spent dealing with emails, allowing for more customer interactions. In Customer Service, it drafts contextual answers to customer queries. Finally, in Marketing, it simplifies data exploration, audience segmentation & Content creation.
