Chatbots have evolved, & the reason is that customers expect more than ideal experience from them. So what makes a successful chatbot? Here is the answer.
7 Chatbot Features That Make Your Bot a Success – freshdesk.com
When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that often led to poor customer experiences. Chatbot features back then weren’t developed keeping user experience in mind, and caused frustration instead of offering solutions. . Chatbots have evolved over time, but so have customer expectations.
Link: 7 Chatbot Features That Make Your Bot a Success
via freshdesk.com
