In today’s real time transactions era, for your business to blossom, you must ensure that your Website’s customer support software works at its utmost best. ‘Helpy’ is an open source help desk software that comes with an integrated support center. It will provide you with all the tools you need to build a good customer support section. These range from customer forums to a multi-language support center.
According to its developers, unlike other tools, Helpy is designed for self-service support. It also comes with a full-text search engine integration. Hence, with this platform, your customers can solve almost all their problems on their own. They will get answers to their queries without having to email, chat or even talk to a bot.
Helpy also has a simple modern interface. Besides, these guys give you a full featured ticketing system. These lifecycle tools help you manage & reply to all incoming support request quite easily.
Do you have a team of agents who concentrate on customer support? Well, Helpy will provide insight reports that show you how the team is meeting your SLA. Also, if you opt for the hosted Helpy version, you can get a detailed audit logging of your agents.
With Helpy you can also add your branding to your theme or you can also build your custom theme that matches your Site. Helpy also has Google Analytics integration. These will give you data on how your support efforts are driving conversion & retention.
This platform can work on any device, hence, you can provide support from anywhere. You can also host it in the Cloud. The platform also includes a REST API, hence you can easily get data in or out.
Finally, another standout feature is that it will provide you with a multi-language support center. It comes with front-end translation packs for multiple languages providing you with international support, which can prove quite useful for your non-English speaking clients. Additionally, there’s a toggle feature that allows you to turn on & off the various parts of the platform. For example, if you don’t want the community support feature you can turn it off.
Scott Miller, the creator of Helpy has been developing the platform since 2015. The startup’s headquarters are in West Jordan, USA.
- This post is merely a startup profile based on publicly available information & not a review. -
Image Credit: Helpy
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