It is a truth universally acknowledged that businesses & customer service go hand-in-hand. Take 2 days to reply to a query; unavailability or affordability of customer service is too lame an excuse in today’s competitive, time-is-money era, & you can bid adieu to a prospective customer. The mantra being, businesses that respond faster close more sales.
That is where Continual.ly comes into picture. The application guarantees to convert business leads into customers, that too in a less expensive & an easier manner. With Continual.ly, customer service executives can respond automatically, out of hours or even across different time zones.
The ‘live’ chat app can be added to a Site by following the instructions provided on the startup’s blog page. Written instructions seem too complex to follow? No worries, the user can get a low-down via a YouTube video.
“For B2B software companies who want more qualified leads without the expense of additional sales people, Continual.ly lets you a add a single line of code to your website and start automatically replying to customers in just 60 seconds, says Paul McKeever, the founder and CEO of the startup based in Belfast.
The app offers personalized live chat templates designed after studying the common marketing queries like:
- Request a product demo
- Customer feedback
- Sign-up for newsletters & webinars
- Queries about various products
A win-win for both, service executives who can now make up for all the time lost waiting for customer queries and for customers weary of filling in long information forms.
Continual.ly also provides detailed information about customers comprising their name, company, email and more. With the user equipped with all the information, closing a deal becomes hassle-free.
The ‘live’ conversation flow is smart & allows the user a smooth switch to another subject or direction.
And the cherry on top? Customers can book a meeting automatically. They will be provided with the calendar of the user and they just need to select a time marked as available. Once an appointment or meeting has been confirmed, the user will receive a message in their Inbox confirming the time.
Currently, the platform is in the beta stage, & therefore, the services are free of charge. The company is registered in Northern Ireland, with an office in Belfast.
– This is a startup profile based on publicly available material & not a review –
Image Credit: Continual.ly
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