[sg_popup id=”12″ event=”onload”][/sg_popup]In today’s digital marketing world, marketers are increasingly looking at the option of Facebook Messenger for getting marketing leads. Sometimes, though, the number of messages coming through on FB Messenger can get to be overwhelming. Fret not, for now there’s ‘Conversity’.
This is a platform that helps your Enterprise manage Facebook Messenger messages.
One of the features of this startup is the ability to scale up as your messages grow in numbers. A business can manage 1000s of messenger conversations at the same time. Conversity uses technology like Java, Redis, SQL, PHP, Nginx, & other Cloud hosted software. With Conversity at the backend, you can route & distribute incoming chats to your internal teams, manage offline chats, transfer chats amongst your teams, create multi-party conferences, etc.
Here’s how it works:
Conversity’s aim is to make businesses more purposeful & meaningful, all the while aiming to make conversations more engaging for the customer, or being able to convert the leads.
The product features include: Interactive menus, BOT to Human transfer, Web forms, language translation, time zone management, user rating/feedback, multi-device support, quick setup, etc.
In terms of routing & distribution, this startup provides chat routing, re-route unanswered chat, chat distribution, business after hours, after hours chat handling and chat transfer.
Conversity integrates with all popular CRM & LMS (Leads Management Systems) like Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, SugarCRM. It also integrates with Content Management Systems like WordPress, Joomla, Magento, etc.
Conversity is free of cost for startups & small companies. Then there are 2 other pay-for plans, too.
The co-founders of Conversity are professionals with backgrounds in Product development & Customer Service, & have worked over 18 years in the domain of building customer engagement. The platform is owned & managed by the India, Mumbai based Conversity Technologies Pvt. Ltd.
– This is a startup profile based on publicly available material & not a review –
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