This article was 1st published on our sister Site, Digital World Native.
If your company uses Online messaging for sales, marketing & support then you may be familiar with ‘Intercom’, a product that has gained prominence for its ease of use & integration with the sales funnel. ‘JustCall’, a phone phone system product that integrates with Intercom & with similar messaging platforms, has recently announced the availability of an ‘Intercom via SMS’ feature, that puts a messenger on your Website & allows your customers to reach you directly without having to open a ticket via a phone call or email.
JustCall is a Cloud-based phone system used by multiple collectives like SaaS companies, remote teams, deskless workforces, freelancers & support teams. Via its integration with popular CRM & helpdesk systems, you can make calls directly from your CRM or helpdesk dashboard using their Websites or mobile app. The system keeps track of your calls, missed calls, & voice messages & integrates with help desk & CRM operations.
Now, JustCall also integrates seamlessly with Intercom, 1 of the most popular & useful leads capture & support systems available. Using the JustCall & Intercom integration, you can now use the click to call & to text icons provided next to the customer phone numbers on their profiles.
The text messages are logged as events on a sidebar where info associated with the message & transactions generated are also stored & can be accessed at a glance. JustCall is making this feature available because of the fact that customers usually prefer the convenience of texting to having to wait for a customer rep on the phone or dealing with email messages.
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