e-Why, What & How · 2016-10-18

The 5 popular chatbots in the business today

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Image from Pixabay via PeteLinforth

Instant conversations between businesses & their customers is becoming more & more essential. With this in mind, many businesses are starting to use artificial intelligent-run chatbots. Surveys show that about 60% of consumers Online are already using such chat apps to contact companies to find information or buy products.

Keeping that in mind, we decided to take a look at some of the chatbots in the biz today that are generating some major buzz.

Here’s the list: 

1. 1-800-Flowers.com

Well do you want to order flowers? This chatbot, available in Facebook Messenger, will let you do just that. Like Facebook’s CEO Mark Zuckerberg recently claimed, ”You will never have to call 1-800-flowers again.” This was one of the 1st bots on Facebook Messenger.

The 1-800-Flowers chatbot works in a simple way. On clicking ‘Get Started’ in the Messenger window it gives you 2 options: ‘Talk to Support’ & ‘Order Flowers’.

This bot parses addresses correctly. After confirming the address you can see a variety of different options for flower arrangements.

2. Spring

This Messenger chatbot will ensure you receive smart, personalized recommendations. In addition, it lets you shop while you are in the Messenger. Spring is a personalized shopper bot. An interaction with the Spring bot will start with a list of questions. These are designed to narrow down the kind of product you are interested in buying.

Spring, added to Facebook on April 12, 2016, will give you a shopping conversation & ensure you dont think more than you need to.

3. Niki

This chatbot is developed by Niki.ai, headquartered in India. Niki is a personal shopping assistant chatbot. It automates end-to-end ordering through chat. This fully functional AI powered bot performs tasks such as mobile recharge, Online shopping as well as cab booking. It currently offers close to 10 services.

For mobile recharge, you just need to type your required recharge amount. You can also request the chatbot to suggest plans based on your preference. In addition, it even makes payment easier by integrating its service with wallet. Niki is available to be added to Messenger.

4. EstherBot

This is a fascinating 1. Estherbot is available for Facebook Messenger & Telegram. It’s developed by Esther Crawford, a San Francisco-based marketer who turned her resume into a chatbot. In doing this, she was able to promote her brand. Estherbot lets prospective employers hear about her personal & work experience through a conversation. This is way better compared to a list of accomplishments you can add on Linkedin.

This chatbot turns the resume into an interactive piece of digital media. A chat with EstherBot does not simply entail a chronological listing of Crawford’s past work experience. The bot begins by giving you a choice between learning about Crawford’s professional background, finding out how to create your own resume bot, or discovering random facts about Crawford. You can also turn the chatbot off & chat with the real Esther Crawford.

5. Better Brand

This chat marketing platform is powered by a ‘chatbot enhanced conversational’ technology. It creates custom-made chat optimized campaigns at scale on multiple messaging apps. It enables the customers to interact with hard to reach audiences. Hence, it’s ideal for publishers & marketers.

Therefore, the available conversational templates in this chatbot will allow you to upload all Content types to chat campaign. The UK-based ‘Better Brand’ offers a powerful graphical manager. This is where you can build out the entire conversation, constructing possible user inputs & scripting chatbot’s responses.

With people spending more time on messaging apps, you can be sure that we are truly heading deep into the chatbot age.

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