You can use ‘Slaask’ to ‘supercharge’ your Slack team to function as a centralized customer service app by using a customizable widget on your Site, which funnels chat-style communication from your Website visitors directly into your Slack account.
Lately, Slack has pretty much taken over in most development shops as the go-to platform for team communication, helping to coordinate both software development & tech support. Now you can use Slaask to have your developers & other dedicated team members chat with your visitors in real time & directly from Slack without ever having to leave their preferred communication environment.
With Slaask, your whole team can collaborate on providing customer service by allowing multiple team members to join in conversations with both visitors & clients. It can be assigned its own dedicated Slack channel, so Slaask is 1 less window or tab for you to manage. It’s also extensively customizable, so you can adapt it to fit your particular needs.
The product has been around since early 2015 & has a number of advanced features incorporated into its widget, which is the main component you can use on your Website for live chatting with your visitors while providing back-end Slack integration. It’s easy to integrate, & is fully responsive, so it will work seamlessly on mobile devices & you just have to incorporate the Slask code snippet into any Web page for which you want this functionality.
Slaask is a startup, based in the San Francisco Bay Area (USA) & was founded by French-born entrepreneurs Alexis Lewalle & Rémi Delhaye. According to their product’s pricing page, you can try out the product for free for 14 days & if you want to continue using it afterwards, you have the choice of 3 different monthly subscription packages, all of which include unlimited team members, unique visitors, domains & concurrent chats.
- This post is merely a startup profile based on publicly available information & not a review. –
Image Credit: Slaask
