Over the last few years Pure Chat has become 1 of the leading ‘live’ chat & engagement tools providers for businesses that are serious about connecting with leads & customers. Their new engagement hub is a widget that allows visitors to your Website see a unified means of communication with you on every page, so it’s no longer frustrating for leads & customers to find a way to communicate & engage with you.
According to a post by Pure Chat Director of Marketing Carley Coursin, their company was founded with a simple premise: helping businesses, especially small or medium sized shops, have better conversations with leads & customers.
Pure Chat was launched in 2012 by a small team based in Scottsdale, Arizona, USA. Since then it’s caught like wildfire, with 3 million + chats have been generated on the platform, & 14,000 customers conducting 500,000+ live chats every month.
For the sales portions of your Site, Pure Chat’s widget helps convert prospects into paying customers by engaging with them while they’re still in the decision-making process. For marketers, leads are nurtured through the decision-making process via a full service solution that nurtures leads & improves engagement. Pure Chat lets you track leads in real time, both offline & Online & across devices.
For customer service, Pure Chat gets rid of long wait times on the phone & your customers no longer have to wait for responses to their email messages. Live Chat lets you give instant answers & access to historical data let your support agents provide better answers.
The Live Chat dashboard makes things easy for your agents, sales people & marketers by providing a live all-in-1 view to what’s going on in your business. You can chat with fellow operators, see visitor details, tag visitors & organize transcipts & contacts…
Pure Chat is available in 4 different plans, as can be seen in their pricing page: a free plan, that is limited to 1 Website, 5 user/operators, a 30 day chat history & 15 chats. Then there are other paid plans.
– This is a startup profile based on publicly available material & not a review –
Image Credit: Pure Chat
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