Your product’s Website is never complete without providing a good customer support experience. 1 of the best ways to sort this out through integrated ‘live’ chat, so your customers feel well taken care of, deriving in an engaging experience & in brand loyalty.
‘HappyFox’ provides just that. It’s a SaaS service that will help your team & your site provide an excellent customer support experience with a complete set of ‘live’ chat features.
Among its most interesting features, HappyFox allows for an unlimited number of concurrent chats & can handle offline messages, lets you transfer chats, you can create canned responses & it provides chat transcripts that you can get via email. It also provides such premium features as: proactive & triggered chats, chat history, integrated apps data & attachment support.
It comes with an analytics panel to monitor such useful data regarding chats as: Waiting time, average response time, chat duration, number of messages, average agent rating & average 1st response time. Moreover, you get exhaustive data regarding visitor information: Location details, page currently on, time spent on page, agent engaged, filter by page (& location, duration, agent), & custom filters.
HappyFox’s widgets are customizable, letting you tweak widget position, color scheme, welcome text & agent profile. The chat widget is available in 17 languages & is available as a Web app, desktop apps for Windows & Mac, & for mobile, an iOS app, with an Android app coming soon.
Without a doubt, what most differentiates HappyFox from other ‘live’ chat offerings is its large & growing list of 3rd party integrations.
Here’s a partial list of current integrations:
- Shopify
- Salesforce
- WordPress
- Google Analytics
- HappyFox helpdesk
- Pipedrive CRM
- Slack
- Zapier
- Segment
- MailChimp
- Magento
- WooCommerce
- BigCommerce
- MixPanel
HappyFox Inc is an Irvine, California, USA-based SaaS company whose main focus is to build customer support & management apps. The service is free for teams of 10 agents or less, with limited features & offers 4 other pricing plans ranging from US $14.99/mo to $99.99/mo, that basically add additional integrations as well as additional support, more Websites, etc. as you scale up.
Click here to download HappyFox on your iOS device.
Click here to download HappyFox on your Android device.
- This post is merely a startup profile based on publicly available information & not a review. -
Image Credit: HappyFox
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