Social network Facebook has updated Messenger. Messenger 2.1 release offers:
Built-in NLP to enhance automated conversations: This is a simple way for developers to incorporate NLP into their bots. When Built-in NLP is enabled it automatically detects meaning and information in the text of messages that a user sends, before it gets passed to the bot. This first version can detect the following entities: hello, bye, thanks, date & time, location, amount of money, phone number, email and a URL. This is the first step in bringing NLP capabilities to all developers, enabling brands to scale their experiences on Messenger.
Handover protocol to enable cross app collaboration within a single Messenger experience: The handover protocol enables businesses to create multiple experiences within a single bot – for example a business can use this to move seamlessly from an automated (bot) to a one-to-one (human) conversation. This allows customers to obtain quick answers to common questions through automation, and then receive more personalized customer support from live agents. Handover protocol makes it possible for multiple service providers to power a single Messenger experience. As part of Platform 2.1, handover protocol is now available globally as an open beta. Sephora will be implementing handover protocol soon, incorporating experiences from Assi.st and Sprinklr. See here to get started.
Image Credit: Facebook
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