Since Facebook announced the opening up of its Messenger bot API at its recent F8 conference, a lot of major players & startups have taken advantage of the move by developing interesting features for their chatbots. Exponea has integrated the Facebook chatbot API with its direct execution ecosystem which allows you to create your own chatbot which will instantly reply to customers any time they reach out for intelligent customer service FAQ resolution.
Exponea’s introduction of this functionality into their ecosystem allows users to substantially reduce the support team’s workload by using Facebook Messenger to engage customers while automating the responses to the most frequently encountered issues.
If you’re an existing user of the Exponea platform all you need to do is to prepare a new scenario in your Exponea account clicking on the FB messenger icon, personalize messages & choose triggers. The company claims that an implementation of a fully automated chatbot to an existing Exponea environment takes only 15 minutes
Exponea is a Cloud-based platform that helps business decision makers, analysts & marketers get business insights by collecting & analyzing interactions that customers make when dealing with your business. You 1st need to integrate your mobile apps or web pages with the platform & then you can access analytic features, like funnels, segmentations & reports as well as scenarios, like Web hooks, push notifications & email. This way questions can be answered about customer behavior & engagement, helping to monetize your business.
The platform works with Android & iOS-bases apps as well on web-based environments (it easily integrates with the following: Unity SDK, Android SDK, iOS SDK, JavaScript SDK, Flash SDK, Python SDK, Segment SDK, REST Client API, Webhooks). These are some of the most important features of the platform as touted in their main product page:
- Modify the Content of a Web page by adding personalized components – boost revenue by better understanding the purchase decision process, offer contact on time
- Creation of anonymous user & a tracked cookie to track all future events
- Easy personalization of pages based on user events & attributes to tailor messages to user action, also allowing A/B testing
- Triggering campaigns based on user interaction, allowing drip marketing, reactivation of abandoned carts & lead-generation from call-centers
The price of the platform of this Bratislava, Slovakia-based startup’s product, which includes the Facebook Messenger module, is €170 for small businesses, which gets you the analytics & marketing automation modules with 500K monthly events. A ‘Pioneer’ package is available for €570, that ups the monthly events to 2.5 million + has other features.
– This post is merely a startup profile based on publicly available information & not a review. –
Image Credit: Exponea
