[sg_popup id=”12″ event=”onload”][/sg_popup]The last decade has been transformative for messaging technologies. 10 years ago the main options were Yahoo, MSN, & AOL. They were almost exclusively used on computers as opposed to the current standard of mobile in its infancy. Messengers have evolved with platforms like WhatsApp & WeChat becoming dominant ways to communicate. Businesses need to have customized platforms that are built for their needs.
‘Intercom’ has created a unique interconnected suite of message products that can help a business grow. The applications that that can be used include the ability to help acquire customers, keep them supported with constant ongoing engagement.
These tools have become a vital part of the communication needs of companies like Shopify, Sotheby’s, & New Relic. A billion people are connected to these companies by this product. It’s truly a re-imagined business manager with all the unique abilities that are needed for growing companies. This focus on a product that can accelerate growth is built for more than chatting.
Starting is easy as 2 week free trial is available. There is no obligation to start which can be cancelled at anytime. It is an easy setup. Options are readily available that can transform everything about your business messaging needs.
Some unique options include is tailored home screens. This helps the tailored experience for messaging for your business. You can target messages on home screen that can customized to your customers. This lead generating option allows for increased engagement with call to actions.
You can immediately start to pre-qualify contacts with a smart bot. A bot that can convert users on the messaging application. The bot can be used for scheduling & getting clients on your calendar. You can easily qualify the leads. The bot can help book demos & get new prospects converted to clients. Another option is create intelligent routing of people or teams to create a stronger business infrastructure.
This process can empower your customers to engage with your business in a better way. The system allows for self service features to allow customers to find their own answers to pressing questions. Updates can automatically distributed to customers with information about orders, upgrades, & system status.
You can customize the messaging system with unique applications. Some of the applications that can be integrated are quite unique in expanding the feature set the service can offer. You can integrate Google Meet to integrate video conversations. Shopify can be added to allow your customers to see their orders using a self service system. This eliminates the need for email, calls or chatting. Stripe can be integrated to allow for easy upgrading of subscriptions. Aircall Now can have be installed to allow for easy voice calls.
The company was founded in 2011 & has received $241 million dollars in funding since then. There are over 450 employees scattered in offices around the world. Eoghan McCabe is the current CEO & the co-founder of Intercom. He is originally from Ireland & moved to the United States to form Intercom.
– This is a startup profile based on publicly available material & not a review –
Image Credit: Intercom
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